This season, we’re helping you harvest your earnings with a new feature that automatically pays you a fee for qualifying client cancellations, new Elite criteria, office hours with your Tasker Success Manager, and new partnerships. Read on to learn how to take advantage of these changes!
1. Cancellation fees are now automated!
If your client cancels a task within 24 hours of the agreed-upon start time, you’ll now automatically receive a cancellation fee payment—meaning you no longer have to contact Customer Support to collect these fees, which will save you time and hassle.
Note: Note that this applies to all qualifying tasks for Taskers who are in good standing with Taskrabbit and don’t have any Terms of Service violations. Please give our system 48 hours for the payout notification to come through before contacting Support with questions. We’re excited to bring you this feature that Taskers have been asking for!
2. New monthly office hours with your Tasker Success team
Tasker Success Managers will soon be hosting monthly group office hours, where Taskers will get the same personal guidance they are used to, but in a group setting. This will give attending Taskers the chance to connect with and learn from other Taskers—a great way to build community on the Taskrabbit platform. Keep an eye on your inbox for invites from your Tasker Success Manager in the coming months!
3. Updated Elite criteria
We’ve adjusted the Elite criteria so that Taskers with a Performance score in the top 35% will qualify and appear with the associated badge in client search results. These changes are now reflected in your app!
4. New Homary partnership
Taskrabbit has partnered with home goods retailer Homary to bring you more clients for Assembly, Mounting, Electrical Help, and Plumbing Help tasks. These task invitations will appear just like any other general marketplace tasks in the Tasker app.
More Taskrabbit clients on the platform means more tasking opportunities for you. We’re excited to market Tasker services on your behalf to help you grow your business!
5. New policy updates for Tasker and client no-shows
Our policy has been updated so that both Taskers and clients must give greater than 24 hours’ notice to cancel a task. This means that, under normal circumstances, you and clients must show up to a task at the agreed-upon scheduled or rescheduled start date, time, and location. In instances where clients allow you to complete a task without being present, they should be prepared (e.g. granting you remote access, providing clear instructions, etc.). If a client is not present and has not provided instructions so you can complete the task, it will be counted as a client no-show and may be eligible for a cancellation fee.
As a reminder, Taskers may only receive last-minute cancellation fees if they do not have any Terms of Service violations on their account in the last 90 days.
6. Policy reminder for off-platform activity
As an important reminder, payments for services booked on Taskrabbit must be paid in full via Taskrabbit payment processing. This means:
- Users are not allowed to request payment outside of Taskrabbit, in part or in full.
- You must decline if a client requests to pay you off-platform.
- Forms of off-platform payment should be reported.
Off-platform payments violate the Terms of Service and can result in temporary or permanent account status changes, including account suspension and/or deactivation. Additionally, when payments happen off-platform, tasks are not covered by our Happiness Pledge.
Tasker Tip
Streamline your business with chat templates. Did you know you can create and save custom messages and seamlessly pull them into chats with clients? That means no more annoying phone notes that you have to copy/paste into your Tasker App! To use this feature, simply create your chat templates in your profile settings, and then click the “+” sign next to your chat box to load the template and send it to your client. See it in action!
